- Once the order and payment is completed, you cannot cancel your order directly from our website.
- If the order has not been sent, please leave the C/S center request for cancel. otherwise, once sent, cancellation is not possible.
- Changes/cancellations can only be made if the item has not been shipped out, and orders that already have a tracking number are difficult to change.
- If you want to change before shipping, please leave the C/S center request.
- Cancel charge may occure as return shipping fee.
CHANGE & RETURN
- Products purchased from Mulawear Global webpage can be returned within 7 days of receiving them, and they must have tags still on
- For return shipping, you will have to pay.However, if it’s for the wrong shipping or defective products, Mulawear will cover the shipping.
- Mulawear does not have an overseas exchange policy. If you wish to exchange it, please return it and order it in a new order form.
[Name (who ordered), Product (defective one), Order number, Image of the product]
- If the product is defective after receipt, please send the following information to Mulawear customer support team (firstname.lastname@example.org) or Q&A.
-Then we will guide you through the process of exchange/return. (Shipping costs are covered by Mulawear.)
-Return Address : Mulawear ,stylenanda building 3F, 336, Jangje-ro, Bupyeong-gu, Incheon, Korea
[Exchange or return is unavailable for below cases]
- If it has been over 7 days after receiving the product.
- If customer is responsible for the product damage and the value of the product is lost.
- If product tags are damaged or removed.
- Underwear and socks are not exchangeable or returnable for hygienic reasons.
- If the product damage is caused by careless washing.
- If products are sent randomly without notifying Mulawear customer support team in advance..
- Within 1 year from the date of receipt after purchase
*Customer Service Process
- Requests should be made only through Mulawear global customer support team or bulletin board at our website.
*Customer Service Standards
- The Products purchased on Mulawear global website
- (Unavailable if purchased through channels other than the official webpage)
- If there is no material for the requested item, it may be replaced or repaired with a similar material.
-If there is a possibility of product damage due to the repair after checking the actual product, repair cannot be processed.
-The size of the product may vary by 1cm to 2cm depending on the way of measurement. The color may vary depending on your display settings and specifications.